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Vacation Inn Phoenix

Stay at Vacation Inn Phoenix, offering basic rooms with free Wi-Fi, breakfast, outdoor pool, and free parking at 2420 W Thomas Rd, Phoenix, AZ. Rated 2.4 from 1106 reviews.

2420 W Thomas Rd, Phoenix, AZ 85015, United States View on map
4.8/10
Average Based on 1104 recent guest reviews
Free Wi-Fi Breakfast Free parking Accessible Outdoor pool
What recent guests emphasize

Balanced budget stay with mixed reviews on comfort and condition

Recent guests note affordable rates, a convenient location, and basic amenities, while also pointing out cleanliness concerns and maintenance issues. This low-key hotel suits travelers looking for a simple overnight option rather than a vacation destination.

Guests often praise

  • Affordable pricing with good value for the cost.
  • Convenient location close to freeways, making access to Phoenix attractions easy.
  • Friendly and helpful front desk staff.
  • Spacious rooms, some including kitchenettes and full-size refrigerators.
  • Nice outdoor pool and hot tub area that is well-maintained and peaceful.

Worth knowing

  • Some rooms have noticeable odors like cigarette smoke despite reported cleanliness.
  • Maintenance and cleanliness issues reported, including damaged furniture, stains, and occasional pests.
  • Common areas outside rooms can feel rundown and less inviting.
  • Not located in the safest or most polished area of Phoenix; may see loitering at night.
  • The heating and air conditioning systems can be inconsistent or problematic.

Best for

  • Travelers on a tight budget seeking basic accommodations.
  • Guests needing easy freeway access for short stays or business travel.
  • Repeat visitors familiar with the area who value price over luxury.
  • Visitors who prioritize a quiet pool and outdoor space.
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About this property

Welcome to Vacation Inn Phoenix

Vacation Inn Phoenix is a budget-friendly hotel and motel option located at 2420 W Thomas Rd in Phoenix, Arizona. The property offers basic accommodations featuring free Wi-Fi, complimentary breakfast, and air conditioning. Guests can take advantage of an outdoor pool and a hot tub set around a courtyard area, which is noted for being peaceful and well maintained.

The rooms vary, with some upstairs units including a small kitchenette and full-sized refrigerator. While the rooms are generally clean and spacious according to several guests, there are mixed reviews regarding upkeep. Some visitors have reported signs of wear such as cigarette odors, stains, and minor maintenance issues, which should be considered when booking. The beds and furnishings are serviceable but reflect the property's modest price point.

Vacation Inn Phoenix is suited for travelers seeking an affordable stay rather than luxury. It is conveniently positioned with easy access to major freeways, making it a practical choice for business visitors or those passing through the area. The surrounding neighborhood has received some comments about safety, which suggests that leisure tourists might prefer accommodations in other parts of the city.

The front desk staff generally receives positive remarks for friendliness and helpfulness, although experiences with service can vary. Check-in is available from 3 pm, with check-out scheduled by 11 am. Guests should note this property does not offer airport shuttle service, pet accommodation, or a fitness center but does provide free parking and access to a nearby golf course.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Breakfast
Free parking
Accessible
Outdoor pool
Air-conditioned
Golf course

Not available at this property

Pet-friendly
Airport shuttle
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

GM
Gina MS Apr 03, 2026
10

The staff is friendly, the location is good access to the freeway is less than a minute to get to just about any place or event in phoenix. The rooms are clean and spacious making your visit really comfortable and happy. The price is very affordable. The pool is a good size and very clear clean and refreshing. I love this place and i am a repeat customer and plan to keep it that way. Very happy with the experience here.

HL
Honor Lynn Mar 28, 2026
8.0

Front counter person was polite and helpful.Room was clean but smelled of cigarette smoke. Bed was comfortable, ice machine right across the hall, tv got great channels. Only real downfall was the amount of people wondering about at all hours of the night.

MR
Mark Ratony Mar 03, 2026
8.0

Not a bad budget motel. It's not in the best part of Phoenix so expect to see some characters here. I liked it for the price and it was fairly clean for it's age. I would not enjoy a vacation here though. Maybe a business trip or a passerby would better describe a stay here.

CB
Chalupa Batman Feb 21, 2026
8.0

I was very skeptical about this hotel, after reading all of the reviews, however I have been pleasantly surprised. We had problems checking in (wasn't really their fault), but the receptionist was extremely helpful and all the staff has been friendly thus far. Outside of the rooms is pretty dingy, however the rooms themselves arent too bad. The top floor rooms come complete with a kitchenette. The beds aren't great but they are not terrible. I haven't seen any bugs like some other reviewers mentioned, I haven't had any wifi or TV problems that weren't promptly fixed. Some of the other people do seem a little shady, but I don't think you can completely blame the hotel for their tennants.

BR
Brandy Rogers Jan 23, 2026
8.0

The center court yard/pool hot tub area is a nice well kept peaceful area, house keeping is very nice. This is a rather quiet place to stay. For the price, being one of, if not the lowest in town, it is sufficient. There are some German roaches but being an older building, it is to be expected. The AC works awesome, but when I turned the heat on the room filled with smoke and the fire alarm went off. It is a non smoking Inn, however, I could smell smoke several times walking down the halls. If you like mirrors there are multiple large mirrors around the room I staid in anyways. The hot tub was clean, not hot, but very warm and the jets work great. It's no luxury hotel, but it has the basics... Wish they would tear the carpet out and replace it with vinyl flooring because the carpet is atrocious. The laundry room is out of service but there's always the bathtub in the sink to do laundry in and little if you want to call it a patio on the top floor that you can hang your clothes to dry the bathtub is very clean when you come the towels are all nicely folded in their provide toiletries as many as you want. And if you like sports channels there's several of them. The pictures of the sunset were from my view in the back parking lot beautiful sunset.

CR
Casey Rohrich Jan 18, 2026
8.0

I liked the motel, it wasnt bad at all for the price. Front desk supervisor did something you just dont do in this industry. I've been in it for awhile and am human resources. She would be in my office pretty quickly if she pulled that with guests. The attitude was something else, and to purposely leave you standing there. I'll just leave it at that, but again, she would be sitting in front of me and not for good reason if I ever heard or saw that at my resort.

SO
SMERK ONE*623 Jan 04, 2026
10

This is actually a negative 5 star.. Room was in horrible condition cigar burns on the sheets, broken end tables, crappy carpet, outlets doesn't hold my charger, phone there is broken and pieces inside all rattling around (still works though lol), looked like a blood stain on the shower curtain, ac didn't work, one of the lights doesn't work, stains on the lamp shades, hair on the sheets and checked the bed for bedbugs, I didn't even want to make coffee, being afraid the machine was filthy. I tried getting my money back, but they said because I was already there an hour I couldn't get a refund. Next time I know to inspect every detail of a hotel. I don't know why the rest of you are giving this motel props. Yes the lobby looks very nice and the pics they put up on their site are very deceiving. My lady was highly grossed out as I was disappointed a Valentine's pre-evening ruined.

EC
Emily Christiansen Dec 28, 2025
8.0

The room is very spacious with an unexpected kitchenette and full size fridge which are very nice. There TV has a lot of channel options and the lady at the f on desk was kind, even when she had a long line of people to deal with it. The room has some eccentricitiea, with clear burn marks on my bedding and a bathroom that's a tad small but it's worth the stay. I do wish the outside gates were kept closed instead of propped open but that's a minor complaint in terms of an overall good stay.

Location & neighborhood

Where you'll find Vacation Inn Phoenix

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